Borrowing Policy Updates Coming to Hoopla

As part of our continued commitment to access, confidentiality, privacy and service, we wanted to inform you of some upcoming changes to Hoopla's user authentication policies. As you may be aware, Placentia Library District provides access to over 800,000 audiobooks, comics, eBooks, movies, music and TV titles through the Hoopla digital media streaming platform. On December 10, 2019, Hoopla will e pushing out updates that will impact its electronic protocols and improve content access in accordance with our patron borrowing policies. During this time some users may be impacted and unable to borrow content on their mobile, desktop, set-top and digital assistant (Alexa, Google, etc.) devices.

Once the update goes live, if you believe you have been impacted and our no longer able to borrow content, please review the attached help document here -- noting our PIN requirements using your PIN, which is usually the last four digits of your phone number -- or call us at (714) 528-1906 for more information.

We thank you for your continued patronage and support. We are committed to providing you access to diverse content offerings that support your advancement in education and lifelong learning.

-Placentia Library District

(714) 528-1906