Curbside Pickup

Update November 2020: Placentia Library is now open, and we continue to offer curbside service www.placentialibrary.org/open


 

Curbside Pickup Info: 

  • Library Information Desk Phone Number: (714) 528-1906, ext. 210 

  • Curbside Pickup Hours: Tuesday – Saturday, 10 a.m. - 5 p.m.

  • Requested items may take up to 48 working hours to pull. 

  • Curbside service is available to all patrons. 
     

Curbside Pickup

Steps: 

  1. Request Items
    a. Request items through our online catalog here, or call us at (714) 528-1906 x210 
     

  2. Wait for Notification or Check Your Account for the Most Current Status 
    a. The library will call or email you to confirm that your items are ready to pick up 
     

  3. Come to the Library
    a. Drive to the library and park in one of the five numbered curbside pickup spots to the right of the loading zone (please see map).  
     

  4. Call or Text Us
    a. Follow prompts on the designated parking signs. Please be prepared with your name, library card number, and parking spot number. Please have trunk open and remain in your car to avoid contact with staff. 
     

  5. We’ll Bring Out Your Items
    a. Staff will bring your items directly to you and place the items in your trunk to avoid physical contact.  
     

  6. Return Items to Library and Repeat
    a. Books and audiobooks are due in 3 weeks and DVDs are due in 1 week.
    b. Items can be returned to the library book drops. DVDs, Video Games and Audiobooks must be returned to the Gazebo book drop (please see map). 


FAQs 

How can I request an item?
To place a request, search for your item using our online catalog, and select “Request” on the item. 

 

How many items can I request? 
You may request up to 25 items at a time. The limit of items you can check out is 25 items at a time per library card.   

 

Can I apply for a library card? 
You may apply for a physical library card in the library (we are now open). Additionally, you can enjoy our digital resources and e-content by applying for a Virtual Library Card here: www.bit.ly/PlacentiaLibraryVirtualLibraryCard 

 

Can I return items to staff members while picking up my books or getting books delivered? 
In order to avoid cross-contamination, staff members will not be able to accept items for return during Curbside service. Books can be returned to our two book drops. 

 

How can I return my books? 
You may return your books or items to our two book drops, which are located on the outside of the library (please see map). Items can be returned to the library book drops. DVDs, Video Games and Audiobooks must be returned to the Gazebo book drop (please see map). 

 

Can I donate books to the library? 
At this time, the Placentia Library is not able to accept book donations due to safety reasons concerning COVID-19. Please do not drop off any items. The library will advise the community when we are able accept donations. 

 

What about Library of Things (LOTs) items? 
LOTs items are not available for check out at the moment, with the exception of LOTs laptop and hotspot kits. The entire Library of Things collection will be available to check out once the library deems it safe to move to Phase 3: Full Scale Library Reopening (date TBD).